Privacy Policy

Information We Collect

When you contact us or place an order through Nivern, we collect information necessary to fulfill your purchase request. This includes:

• Name and contact details (email, phone number)
• Shipping address
• Payment information (processed securely through third-party providers)
• Watch preferences and purchase history with us
• Communication records for order support

How We Use Your Information

We use the information we collect to:

• Process and fulfill your proxy purchase orders
• Communicate with you regarding sourcing updates and order status
• Provide customer support and respond to inquiries
• Send relevant updates about pieces that match your preferences (only if opted in)
• Comply with legal obligations including customs documentation

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Shipping carriers to deliver your purchases
• Payment processors to handle transactions
• Legal authorities if required by law or to protect our rights

We work with dealers and sellers in Japan on your behalf, but your personal information is shared only to the extent necessary to complete your purchase.

Data Security

We implement appropriate security measures to protect your personal information. Payment information is processed through secure, PCI-compliant third-party services and is not stored on our servers. All communications regarding sensitive order details are handled through secure channels.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records for warranty support and legal compliance. Order records are typically retained for seven years in accordance with commercial regulations.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

Cookies and Analytics

Our website uses essential cookies to ensure proper functionality. Analytics data is collected in aggregate form to improve our services.

We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses cookies to collect information such as the pages you visit, your IP address, and other interactions with our site. This information is used in aggregate to improve our website and services. For more information on how Google collects and uses your data, please review Google's privacy policy. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Contact

For any questions regarding this privacy policy or to exercise your rights, please contact us at hello@nivern.co

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.